About Us

About Us
Welcome to Alemad Kw, your trusted destination for Personalized Groomsmen Gifts that add meaning and style to life’s most important celebrations. Since our founding on June 16, 2020, our goal has been to provide carefully crafted, customized gifts that combine practicality, quality, and thoughtful design. Over the years, Alemad Kw has grown from a small online initiative into a dedicated store recognized for its attention to detail, clear policies, and commitment to customer satisfaction.

Our Story
Alemad Kw was created with a simple belief: gifts for groomsmen and wedding parties should feel personal, memorable, and genuinely useful. Instead of generic items, we wanted to offer products that reflect the unique bond between the groom and his closest friends and family.

In the early stages, we focused on understanding what customers truly needed—practical, stylish items that could be personalized for weddings, bachelor parties, and special occasions. We carefully developed our product range, paying attention to materials, durability, and design, while always ensuring that the final product matched its description on our website.

As demand grew, we refined our processes and improved our order handling, personalization accuracy, and quality-control steps. Today, Alemad Kw continues to uphold the same core values that guided us from the beginning: honest communication, reliable service, and products that are made to be used, appreciated, and remembered.

What We Offer
At Alemad Kw, we specialize in Personalized Groomsmen Gifts tailored for wedding parties and special celebrations. Our products are designed with both appearance and function in mind, making them suitable for:

  • Groomsmen
  • Best Man
  • Ushers
  • Wedding party members
  • Close friends and important guests

Each item is new and prepared for personalization where applicable, allowing customers to add names, roles, dates, or other details depending on the product’s design and features. Our focus is to offer gifts that are suitable for daily use while still carrying a special meaning.

Every product is inspected and prepared with care to align with our quality standards and product descriptions on https://alemadkw.com.

Our Commitment to Service
We aim to make every step of your shopping experience at Alemad Kw clear and straightforward—from browsing and ordering to delivery and post-purchase support. Our policies are designed to be transparent, with realistic timelines and no hidden conditions.

Shipping and Handling

Order Cut-Off Time:

  • Orders placed by 5:00 PM (GMT+03:00) Arabian Standard Time (Kuwait) begin processing as soon as possible on business days.

 

Handling Time:

  • 1–2 business days (Mon–Fri)

Transit Time:

  • Approximately 3–5 business days (Mon–Fri)

Estimated Total Delivery Time:

  • For most destinations, the estimated delivery time is 4–7 business days, depending on the customer’s location and courier performance.

Shipping Cost:

  • Free shipping on orders, as indicated on our website.

Please note that all delivery timelines are estimates and may vary due to factors such as courier delays, holidays, customs processing, or unexpected service disruptions that are beyond our control.

Returns and Exchanges
Customer satisfaction is important to us, and our return and exchange policies are designed to be reasonable and easy to understand.

Return Window:

  • We accept returns within 30 days from the delivery date.

Accepted Conditions:

  • Products must be in new condition and include all original packaging and accessories, unless they were received defective or damaged.

Returns for Defective or Damaged Items:

  • If an item arrives defective or damaged, we will review the case and, when approved, cover or reimburse the return shipping costs according to our policy.

Returns for Non-Defective Items:

  • For non-defective items, customers are responsible for return shipping costs.

Return Method:

  • Returns are handled by mail. Detailed instructions are provided when you contact us for a return request.

Exchanges:

  • We accept exchanges for eligible products. Our team will assist you with the process if you wish to exchange an item.

Restocking Fees:

  • We do not charge restocking fees for eligible returns.

Refund Processing Time:

  • Once the returned item is received and inspected, refunds are generally processed within 5 days and issued to the original payment method, in line with our policies and payment provider rules.

Payment Method
For secure and convenient checkout, Alemad Kw currently accepts:

  • PayPal

All available payment options and any updates are clearly shown on our website’s checkout page.

Customer Support
Our customer support is here to assist with product information, personalization details, order questions, returns, and general inquiries. We aim to respond clearly and within our stated contact hours.

Contact Information

  • Email: support@alemadkw.com
  • Phone: +965 69059094
  • Office Address:
    Shuwaikh, Block 1, Street 24, Building 1481,
    Kuwait – 70001

Contact Hours (Kuwait Time, GMT+3)

  • Saturday – Thursday: 9:00 AM – 6:00 PM
  • Friday: Closed

Our Mission
Our mission at Alemad Kw is to provide personalized groomsmen gifts that are meaningful, practical, and reliable. We focus on accurately describing our products, delivering within our stated timeframes whenever possible, and offering clear policies that customers can trust.