Shipping Policy

Shipping Policy – Alemad Kw
Last updated: November 25, 2025

Welcome to Alemad Kw. This Shipping Policy explains how we process, ship, and deliver orders placed on https://alemadkw.com for our personalized groomsmen gifts. Our aim is to provide clear, transparent information without making misleading claims or promises, in line with applicable laws and Google Shopping policies.

1. About Alemad Kw – Our Business Story

Alemad Kw was founded on June 16, 2020, with a simple but meaningful vision: to help people celebrate life’s important moments with carefully curated and personalized groomsmen gifts that feel thoughtful and unique.

From our base in Shuwaikh, Kuwait, we have grown from a small, passion-driven initiative into a dedicated online store focused on:

  • Personalized gifts for groomsmen and special occasions
  • Clear product details and realistic expectations
  • Reliable order processing and transparent shipping practices

We take pride in honest communication regarding our handling times, delivery estimates, and shipping conditions. We do not promise unrealistic delivery dates or guarantees that we cannot control, such as courier delays or external disruptions.

2. Where We Ship

We ship orders placed on https://alemadkw.com to eligible destinations as specified during checkout. Available shipping destinations may vary based on:

  • Courier service coverage
  • Local regulations and restrictions

Any limitations or changes in available destinations will be displayed or indicated at checkout before you complete your purchase.

3. Order Processing and Cut-Off Time

3.1 Order Cut-Off Time

  • Order Cut-Off Time: 5:00 PM (GMT+03:00), Arabian Standard Time (Kuwait)

Orders placed:

  • Before the cut-off time are processed starting the same business day, where possible.
  • After the cut-off time are processed starting on the next business day.

Business days are Monday to Friday, excluding public holidays in our operating location.

4. Handling Time

4.1 Standard Handling Time

  • Handling Time: 1–2 business days (Monday–Friday)

During handling, we:

  • Confirm your order details and payment
  • Personalize your selected groomsmen gifts according to your instructions
  • Perform quality checks and package your items securely

If there is any expected delay in handling (for example, high order volume or special circumstances), we will make reasonable efforts to notify you via email or on-site notices.

5. Transit Time and Delivery Estimates

5.1 Standard Transit Time

  • Transit Time: 3–5 business days (Monday–Friday)
  • Estimated Total Delivery Time for All Destinations: 4–7 business days

The total delivery time is the combination of:

  • Handling time (1–2 business days)
  • Courier transit time (3–5 business days)

These timeframes are estimates and may vary based on:

  • Destination country or region
  • Courier performance and routing
  • Customs or import procedures (if applicable)
  • Local holidays, weather conditions, or other external factors

We do not guarantee delivery by a specific date, but we aim to meet the stated estimates as consistently as possible.

6. Shipping Methods and Costs

6.1 Standard Shipping

  • Shipping Cost: Free standard shipping is offered as part of our service, as indicated on our Website or at checkout for eligible orders.

If any alternative shipping options or surcharges apply (for example, special locations or services), they will be clearly shown at checkout before you confirm your order.

7. Order Tracking

If tracking is available for your shipment, we may provide:

  • A tracking number
  • A link or instructions to track your package through the courier’s website or system

Tracking availability can vary depending on the courier and destination. If tracking is not available for a particular shipment, we will still provide confirmation of dispatch and relevant reference information when possible.

8. Delivery Attempts and Responsibility

8.1 Delivery Attempts

The courier may:

  • Attempt delivery to your specified address
  • Leave a notice if nobody is available to receive the package
  • Hold the package at a local facility or pickup location for a limited period, depending on the courier’s policy

It is your responsibility to:

  • Provide an accurate and complete shipping address
  • Monitor shipment updates when available
  • Arrange redelivery or pickup if required by the courier

8.2 Incorrect or Incomplete Addresses

If an order cannot be delivered due to an incorrect or incomplete address provided by you:

  • The shipment may be returned to us or held by the courier
  • Additional shipping charges may apply for reshipment
  • Delivery delays may occur

We are not responsible for delays or non-delivery caused by incorrect address details entered at checkout.

9. Customs, Duties, and Local Charges (If Applicable)

Depending on your location, your order may be subject to:

  • Customs checks
  • Import duties
  • Local taxes or fees

Any such charges, where applicable, are typically the responsibility of the recipient, unless otherwise clearly stated. We do not control these fees and cannot predict their exact amount.

Delays caused by customs or local authorities are outside our control and may extend delivery times beyond the estimated 4–7 business days.

10. Delays and Events Beyond Our Control

While we strive to ship and deliver orders within the stated estimates, certain situations may cause delays, including but not limited to:

  • Courier or logistics disruptions
  • Customs or security inspections
  • Extreme weather or natural events
  • Public holidays and peak seasons
  • Technical or operational issues

In such cases:

  • We will make reasonable efforts to keep you informed where possible.
  • We cannot be held liable for delays that result from events outside our reasonable control.

We do not offer guarantees of delivery by a fixed date, but we aim to support you and work with our couriers to reduce any disruption.

11. Lost, Damaged, or Missing Items

11.1 Damaged on Arrival

If your order arrives damaged:

  1. Please contact us as soon as reasonably possible.
  2. Provide your order number and clear photos of:
  • The outer packaging
  • The damaged item(s)

  1. We will review the case in line with our Return & Refund Policy and may offer a replacement, refund, or other appropriate solution.

If we confirm that the damage occurred before you received the item, return shipping costs and any replacement arrangements will be handled according to our return guidelines.

11.2 Lost Shipments

If you believe your order is lost in transit:

  • Contact us with your order number and any tracking information you have.
  • We will work with the courier to investigate the issue.

Resolutions for lost shipments will follow our policies and the courier’s findings, which may include reshipment, refund, or other reasonable solutions.

12. Returns and Shipping Costs

Our Shipping Policy is closely connected to our Return & Refund Policy. Key points include:

  • Return Time: 30 days from the date of delivery
  • Accepted Returns: Both defective and non-defective products, in new condition and returned by mail
  • Return Shipping Costs:
  • Customers are responsible for return shipping costs for non-defective items
  • We cover or reimburse reasonable return shipping costs for items confirmed as defective or damaged on arrival

We do not charge any restocking fees, and refunds (where applicable) are typically processed within 5 days after we receive and inspect the returned item, back to the original payment method (PayPal).

For detailed conditions, please refer to the full Return & Refund Policy page on https://alemadkw.com.

13. Payment and Order Confirmation

  • All orders must be paid using PayPal, as indicated on our Website.
  • After successful payment, you should receive an order confirmation email to the address you provided.

If you do not receive confirmation within a reasonable time after payment, please check your spam/junk folder or contact us directly.

14. Compliance with Google Shopping and Other Policies

Alemad Kw is committed to:

  • Providing accurate and transparent information about shipping times, costs, and conditions
  • Avoiding prohibited or misleading content, in line with Google Shopping and similar platform policies
  • Not promising guaranteed delivery dates that we cannot control or legally ensure

If any part of this Shipping Policy is updated for compliance or operational reasons, we will adjust the content and highlight key changes where appropriate.

15. Changes to This Shipping Policy

We may update this Shipping Policy from time to time to reflect:

  • Changes in our shipping partners or logistics processes
  • Adjustments to handling or transit times
  • Legal or regulatory requirements

When we update the policy, the “Last updated” date at the top of this page will be revised. Any changes will apply to orders placed after the updated policy is published, unless otherwise required by law.

We recommend reviewing this page periodically for the most current information.

16. Contact Us

If you have any questions about shipping, delivery estimates, or a specific order, please contact us:

Website: https://alemadkw.com
Email: support@alemadkw.com
Phone: +965 69059094

Office Address:
Alemad Kw
Shuwaikh, Block 1, Street 24, Building 1481
Kuwait – 70001

Contact Hours (Kuwait Time, GMT+3):

  • Saturday – Thursday: 9:00 AM – 6:00 PM
  • Friday: Closed

Please include your order number in your message when possible so we can assist you efficiently.

By placing an order on https://alemadkw.com, you acknowledge and agree to the practices described in this Shipping Policy.